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BLUECONNECT
Providers
March 2025
In This Issue
► March News: Executive Summary
► Coming soon: AZ Blue to adopt MCG 29th edition
► Send all disputes for CHS claims to the group's TPA
► Dental benefits for Medicare Advantage members
► Include these data elements for quick responses
What you need to know
✓ MCG Care Guidelines—29th Edition: We’ll begin using the 29th edition of the MCG care guidelines in May or early June. Learn more.
✓ Appeals and grievances for Corporate Health Services (CHS) group members: Reminder to submit claims to AZ Blue, but send appeals and grievances to the group’s TPA. See how it works.
✓ Dental benefits for our 2025 Medicare Advantage plans: Get the details.
✓ How to get quick responses to your inquiries: Be sure to include this info.
Reminders
✓ You can now access your remit history on the Availity Essentials™ portal. Here’s how.
✓ The quarterly drug fee updates become effective April 1. Read more.
✓ Please share the 2025 member ID prefix replacement info with your teams. Why it matters.
Free CEUs
1. You can help your patients make lifestyle changes. The “Essentials” course, offered by the American College of Lifestyle Medicine (ACLM), offers proven ways to support patients in making lasting lifestyle changes. When you register, use promo code ESS-BCBSAZ to get 5.5 CME/CE credits free of charge.
2. Have patients who are living with diabetes? Check out these free continuing education courses and resources from the American Diabetes Association® to see how the right behavioral health support can really help people living with diabetes.
3. Please join us for the next Grand Rounds session. Save a seat for our April 2 (12–1 p.m.) discussion on current state trends and best practices for prevention and treatment of congenital syphilis. We’ll hear from:
• Rebecca Scranton, Deputy Bureau Chief, Bureau of Infectious Disease, ADHS
• Rachel Gordon, FNPC, Pima County Health Department
Register at Arizona Community Grand Rounds.
We’re here to help. If you have questions, feel free to contact us at 1-844-995-2583, or you can reach out to your Provider Relations Contact.
In This Issue
► March News: Executive Summary
► Coming soon: AZ Blue to adopt MCG 29th edition
► Send all disputes for CHS claims to the group's TPA
► Dental benefits for Medicare Advantage members
► Include these data elements for quick responses
The MCG care guidelines are the proprietary and copyright-protected information of MCG Health, part of the Hearst Health network.

Availity is a separate, independent company contracted with AZ Blue for provider portal services. Availity and Availity Essentials are registered trademarks of Availity, LLC.

American Diabetes Association is a trademark of American Diabetes Association, Inc.

Blue Cross, Blue Shield, and the Cross and Shield Symbols are registered service marks of the Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

© 2025 Blue Cross Blue Shield of Arizona, Inc. All rights reserved.

To add email addresses to our communication distribution list, reach out to your assigned Provider Relations Contact.
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