AZ Blue members can access digital images of their ID cards and send them directly to your office. They may also carry paper ID cards with them. In any case, real-time eligibility checks will get your office staff everything they need to care for our members.
Please note: Digital, paper, or emailed card images are VALID and should be honored.
How we can help
Feel free to contact your Provider Relations Contact for one-on-one support in confirming eligibility with digital ID cards.
July prefix updates
You can download our updated prefix list and view the refreshed table of prefix replacements at azblue.com/prefix. Here are the highlights:
New prefix replacement: XBO → HMO
Some plans with the XBO prefix will begin using the new HMO prefix on 7/1/25. Tip: Use the correct prefix for the date of service when validating eligibility and submitting claims.
Discontinued prefixes: XBD, LNT, and KGM
(will remain active for previous dates of service) Members with the KGM prefix started using the AOZ prefix on 7/1/25.
Prefixes for “Strategic Hub” plans: AOZ, AZI, AZK, and IVR
These plans are administered in partnership with another Blue Plan (Blue Cross Blue Shield of South Carolina). Learn More.
Other news and reminders
Obsolete drugs: See our updated list to see which codes will be added and removed, effective September 1, 2025.
The CMS risk audits have begun for 2018 dates of service, soon to be followed by the audits for 2019-2023. Look for record request faxes (10-day turn-around time). Learn more about these CMS risk audits. Note: CMS requires medical records for Medicare members to be retained for 10 years.
Tip to avoid claim denials: Make sure your claim/billing team includes the authorization number in applicable claims. For more tips, see our checklist for clean claims.
Free CEUs
1.
Powerful 5.5 CME course offered by the American College of Lifestyle Medicine (ACLM): You can access the award-winning “Essentials” course bundle online at no cost. Register with promo code ESS-BCBSAZ (you’ll get the 5.5 CME/CE credits free of charge).
2.
Free behavioral healthcourses and resources from the American Diabetes Association® can help you support patients living with diabetes.
3.
Our Grand Rounds sessions will resume in September. Feel free to access our previous presentations at Arizona Community Grand Rounds.
The MCG care guidelines are the proprietary and copyright-protected information of MCG Health, part of the Hearst Health network.
American Diabetes Association is a trademark of American Diabetes Association, Inc.
Blue Cross, Blue Shield, and the Cross and Shield Symbols are registered service marks of the Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.
